Refund Policy
This Refund Policy outlines the terms and conditions for refunds on transactions conducted through the RRT Infra website.
Eligibility for Refund:
Before Consultation: If you seek a refund before the consultation, 100% of the purchase amount is refundable within 30 days of the original purchase date. Please contact our customer support team at info@rrtinfra.com to initiate the refund process, providing your order details and the reason for the refund request.
After Consultation: 100% refund is permissible once the consultation has taken place if the customer is un-satisfied with services.
Insurance Policies: For transactions related to insurance policies, refund terms are governed by the regulations set by the Insurance Regulatory and Development Authority of India (IRDA) and the respective insurance company. Refunds for insurance policies will be processed in accordance with the terms outlined by IRDA and the specific policies of the insurance provider.
Refund Processing: Upon receiving a valid refund request, we will carefully review the details provided and aim to process the refund within 7 business days.
Hassle-Free Resolution: While we strive for customer satisfaction, it’s important to note that no refund is permissible after the consultation. We are committed to providing a hassle-free refund experience for our valued customers before the consultation, in line with the stated policy.
Contact Information: If you have any questions or concerns regarding our Refund Policy, please feel free to contact us via email at info@rrtinfra.com.
We appreciate your trust in RRT Infra Pvt Ltd. and are dedicated to providing exceptional service while ensuring compliance with regulatory guidelines.
Thank you for choosing RRT Infra.